· At Shishu Baby Clothing, every piece is stitched with love and care to bring comfort to your little one.
· Products will be processed within 1-3 working days post confirming the order.
· We stand by the quality of our products and want you to be fully satisfied with your purchase.
· To keep our products safe, hygienic, and baby-friendly, we offer returns or exchanges please notify within 24 hours only under specific conditions.
· · Delivery is usually within 4-5 working days, subject to courier company norms. In some cases, delivery may take from 7-10 days depending on the delivery location and accessibility.
· A return or exchange is accepted if there is a manufacturing defect in the product you received.
· You are also eligible for a return or exchange if you receive a different product than what you ordered.
· Please notify us within 24 hours of delivery if you experience either of the above issues.
· To process your request, we will need your order number, product details, and clear photos of the item received.
· Our team will carefully review your request and confirm if it qualifies for a return or exchange.
· If approved, we will arrange a return pickup or guide you on how to send the product back to us.
· Returned products must be in unused, unwashed, and original condition with all tags and packaging intact.
· Once we receive and inspect the returned item, we will either send you a replacement or process the exchange.
· If the exact product is not available, we will provide you with a suitable replacement of equal value.
· Please note, we do not accept returns or exchanges for reasons such as size issues, change of mind, or color preference.
· This policy helps us maintain the highest standards of hygiene and safety for all babies.
· Shipping is free for orders over Rs.1000/-
· In case the order is returned to our facility due to non-delivery issues at the customer's end, any extra freight charges will be charged to the customer.
· Our promise is simple: if there’s a genuine mistake on our part, we will fix it with care and speed.